What are your shipping cost?
All of our Solar kits ship free within the US (Excluding Alaska, Hawaii, Puerto Rico) Other Shipping rates are displayed at checkout. Most orders are processed within 72 hours. For freight orders, please reach out to us and inquire about shipping and special requests.
Will I be able to track my order?
Absolutely! We will send your tracking information/number as soon as it's available. Please make sure you have the proper e-mail or a phone number that can receive text messages to receive your tracking updates.
How long will it take for me to get my order?
If you're in the lower 48 states we do our best to get you your order within 5-14 business days. We will send your tracking information via e-mail as soon as it becomes available.
Can I cancel or change my order?
If you need to make changes to your order please contact us as soon as possible, we are happy to help you make the perfect choice.
If you would like to cancel your order, please contact us within within the hour of placing your order. After one hour has gone by after placing your order we can’t guarantee that the order can be canceled. Please ensure you have the correct items in your cart before placing your order.
Returns and Exchanges
How can I make a return?
We understand that sometimes products may not meet your expectations, and we want to ensure that our customers are satisfied with their purchases. That's why we offer a 30 days return policy. To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as when you received it.
We strive to make your shopping experience as hassle-free as possible. If you have any questions or concerns about returning a product, please don't hesitate to contact us. We'll do our best to assist you in returning the item to our warehouse with minimal cost to you. To initiate a return, please contact us using the information below to request a valid RMA (Return Merchandise Authorization) number. Please note that returns may be subject to a 5% restocking fee, and you may be responsible for return shipping costs.
What if the product(s) arrive damaged?
Always inspect the packaging of your item(s) when they arrive, if you notice any damage, please make note of it right away and/or mark it on the way bill if possible. In the off chance your product arrived damaged, please contact us as soon as possible for further instructions.
How does warrantees claims work?
When you buy through SunVoyage - All of your products are covered by the original manufacturer's warranty. We are more than happy to help you get in touch with the manufacturer or if you are not sure what your warranty limitations are.
Warranty Policy - Check the manual or instructions that accompanied your product for up to date information. If needing to file a warranty claim, most manufacturers will require the following information:
1. Serial number of the item
2. Purchase date
3. Warning, Error or Panel Fault Message
4. Description of the problem
If you need more help, we are more than happy to help you contact the manufacturer.
If you have any other questions not listed here please do not hesitate to contact us