Orders, Shipping & Returns.
Frequently asked questions about our ordering process.
How long will it take to get my order?
Most orders are processed within 72 hours. Delivery to US mainland can range from 3-7 business days. We will send your tracking information via e-mail as soon as your order ships.
Your Items can arrive in multiple packages and will ship from several warehouses across the United States to ensure fast and efficient delivery times for our customers.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be calculated at checkout.
Note: Customer is responsible for all import fees imposed by thier respective country.
What are your shipping cost?
All of our Solar kits ship free within the US (Excluding Alaska, Hawaii, Puerto Rico) Other Shipping rates are displayed at checkout. Most orders are processed within 72 hours. For freight orders, please contact us to inquire about shipping & special requests.
Will I be able to track my order?
Absolutely! We will send your tracking information/number as soon as it's available. Please make sure you have the proper e-mail or a phone number that can receive text messages to receive your tracking updates.
Can I cancel or change my order?
If you need to make changes to your order please contact us as soon as possible, we are happy to help you make the perfect choice. If you would like to cancel your order, please contact us within within the hour of placing your order. After one hour has gone by after placing your order, we can’t guarantee that the order can be canceled. Please ensure you have the correct items in your cart before placing your order.
What if the product(s) arrive damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) did arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to support@sunvoyage.us and we will process a warranty claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid.
How can I file a Warranty claim?
When you buy through SunVoyage - All of your products are covered by the original manufacturer's warranty. We are more than happy to help you get in touch with the manufacturer or if you are not sure what your warranty limitations are.
Warranty Policy- Check the manual or instructions that accompanied your product for up to date information. If needing to file a warranty claim, most manufacturers will require the following information:
1. Serial number of the item
2. Purchase date
3. Warning, Error or Panel Fault Message
4. Description of the problemIf you need more help, we are more than happy to help you contact the manufacturer.
How can I make a return?
We understand that sometimes products may not meet your expectations, and we want to ensure that our customers are satisfied with their purchases. That's why we offer a 30 days return policy.
To be eligible for a return, your item must be in the same condition that you received it, unused in original packaging. Items that are not in this condition will not be accepted.
To initiate a return, please contact us for an RMA (Return Merchandise Authorization) number with further instructions.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
All sales are final after 30 days have passed since order delivery date.
Solar Technicals FAQ
Frequently asked questions about solar systems.
How do solar panels work?
Solar panels work by converting sunlight into electricity through the use of photovoltaic (PV) cells. PV cells are made of semiconductor materials that absorb photons (particles of light) and release electrons, creating a flow of electricity. The electricity generated by the PV cells is in the form of direct current (DC) electricity, which is then converted into alternating current (AC) electricity by an inverter, making it usable by homes and businesses.
How much energy can solar panels produce?
The amount of energy produced by solar panels varies depending on several factors. One of the most important factors is the wattage of the solar panels. The higher the wattage rating of a panel, the more energy it can produce. For instance, a 300W panel will produce more energy than a 200W panel.
Another important factor is the efficiency of the solar panels. Higher efficiency panels can convert more sunlight into electricity than lower efficiency panels. For example, a panel with an efficiency rating of 20% will produce more energy than a panel with an efficiency rating of 15%. The amount of energy produced by solar panels depends on several factors, including the panel's wattage, efficiency, location, and the amount of sunlight it receives.
A standard 60-cell solar panel with a wattage rating of 300 watts peak (Wp) can produce about 1,200 kilowatt-hours (kWh) of energy per year in areas with ample sunlight, such as California or Arizona. However, in areas with less sunlight, such as the Northeast, the same panel may produce only around 900 kWh per year. The location of the solar panels is also crucial.
Areas with higher levels of sunlight, such as the Southwest region of the United States, will produce more energy than areas with lower levels of sunlight, such as the Pacific Northwest.
Finally, the amount of energy produced by a solar panel system depends on the amount of sunlight the panels receive. A system that is shaded for a significant portion of the day will produce less energy than a system that receives direct sunlight for most of the day.
Are there Tax incentives for solar panel installations?
There are several incentives available for solar panel installations, including federal tax credits, state and local incentives, and net metering programs.
The federal solar tax credit allows homeowners to claim a credit of up to 30% of the cost of a solar panel system. for more info Click here.
What size solar panel do I need for my home?
The size of the solar panel system you need for your home depends on your energy needs and the available roof space. To determine the appropriate size for your home, you can use an online solar panel calculator or consult with a solar panel professional. They will consider factors such as your current energy consumption, the angle and orientation of your roof, and local climate conditions.
If you need help choosing the right size system for your needs, please contact us.
What is the difference between on-grid & off-grid solar systems?
On-grid solar systems are connected to the utility grid and allow you to use electricity from the grid when solar power is insufficient.
Off-grid solar systems are not connected to the utility grid and rely solely on solar energy and batteries for power.
On-grid systems are the most common type of solar panel system in the United States. They are designed to work in tandem with the utility grid, which means that when your solar panels produce excess electricity, it is fed back into the grid and you receive credit for the excess energy.
On the other hand, when your solar panels do not produce enough electricity to meet your needs, you can draw electricity from the grid.
Off-grid systems are used in remote locations where access to the utility grid is not available or is prohibitively expensive. These systems require a battery bank to store excess energy for use when the sun is not shining.
Off-grid systems are typically more expensive than on-grid systems because they require more equipment.
How long do solar panels last?
Solar panels typically come with a 25-year warranty, but they can last up to 30 years or more with proper maintenance.
Factors that can affect the lifespan of solar panels include the quality of the panels, installation, weather conditions, and maintenance.
How much maintenance do solar panels require?
Solar panels require minimal maintenance, but it is recommended to have them inspected annually to ensure optimal performance. This may include cleaning the panels to remove dirt and debris, checking the wiring and connections, and trimming any nearby trees or vegetation that could cause shading.
How do I know if my home is a good candidate for solar panels?on
Determining whether your home is a good candidate for solar panels requires a few key considerations. First, you'll want to evaluate the amount of sunlight your roof receives throughout the day and throughout the year, as this will directly impact the amount of energy your solar panels can generate.
Additionally, you'll want to assess the size and angle of your roof to ensure that it is large enough to accommodate the necessary number of solar panels and that it is angled in a way that maximizes sun exposure.
How many solar panels do I need to power my home?
The number of solar panels you need to power your home depends on several factors, including your daily energy consumption, the size of your home, and the efficiency of your solar panels.
To estimate the number of panels you need, you will need to calculate your daily energy usage in kilowatt-hours (kWh). This information can usually be found on your utility bill.
Once you have your daily usage, you can divide that number by the average daily output of a solar panel in your area.
For example, if your home uses 30 kWh per day and the average daily output of a solar panel in your area is 4 kWh, you would need about 8 solar panels to power your home.
What is the difference between Monocrystalline & Polycrystalline solar panels?
Monocrystalline solar panels are made from a single crystal of silicon, while polycrystalline panels are made from multiple crystals of silicon.
Monocrystalline panels are more efficient and produce more energy per square foot, but are also more expensive.
Polycrystalline panels are more cost-effective but are less efficient and produce less energy per square foot.
